Frequently Asked Questions
Everything you need to know about shopping at The Arts Music Store.
What is the standard shipping time for musical instruments?
Most in-stock instruments and accessories are processed within 1-2 business days. Shipping times typically range from 3-7 business days depending on your location and the size of the item.
Do you offer a warranty on professional audio equipment?
Yes, all new products sold through The Arts Music Store include a full manufacturer's warranty. We also offer an optional extended protection plan for high-value instruments and studio gear.
What is your return policy for instruments?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that items like reeds, mouthpieces, and in-ear monitors cannot be returned for hygiene reasons.
Are instruments inspected before they are shipped?
Absolutely. Every guitar, bass, and orchestral instrument undergoes a professional multi-point inspection and basic setup by our in-house technicians to ensure it is play-ready upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through our third-party lending partners at checkout.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.